Frequently Asked Questions
Ordering
1What is the minimum order requirement?
The minimum order is $100, excluding delivery fees.
2What payment methods do you accept?
Our preference for payments is a wire transfer to our company bank. We also accept PayPal and most credit cards but a 4% charge is added to these system of payments, due to the fact that we are charged a similar percentage when using these payment forms.
Products
1Are your products handmade?
Most of our pieces are hand decorated except the digital ceramic printing and other items which need to use the silk screening technique by hand
2Can I see your products before ordering?
Yes, while our website shows designs, the true beauty of our hand-painted ceramics is best experienced in person, if you like to visit our showroom.
Delivery
1Which courier services do you use for delivery?
We deliver through FedEx, EMS, or DHL, depending on your order and location.
2Do you ship internationally?
Yes, we ship worldwide, with special attention to the United States, Europe, and Australia.
Returns and refunds
1What is your return policy?
Unfortunately, we do not have a return policy due to the nature of our work.
2What is your policy regarding breakages due to shipping?
Once you receive your packages, we kindly ask that you check all items with maximum of 48 hours. if there are any breakages, we kindly ask that you send us pictures of the broken items and we will quickly a replacement.
