Returns Policy

We want you to be pleased with what arrives from Jerusalem. This page explains what to do if you are not, and how we handle damage in transit.

Returns

You may return an order within 7 days of receiving it. Contact us first so we can give you the return address and instructions, then send the pieces back in their original packaging. The customer pays the return postage. Once the pieces are back in the workshop in the condition they left it, we refund the price of the goods by the method you paid with.

Damage in transit

Every shipment is insured. If anything arrives broken, photograph the packaging and the damaged pieces and contact us within 48 hours of delivery. We replace damaged pieces free of charge — there is nothing to send back and nothing to pay.

Variation is not a defect

Every tile, plate and bowl is painted by hand, so small differences in brush stroke and tone between pieces are normal and are part of what you are buying. They are not grounds for a return.

Custom work

Custom patterns, colours and sizes are made to your specification. We confirm the design with you before it is painted and fired, and the same 7-day return window applies once the work arrives.

How to contact us

Write to us through the contact page or reply to your order email. Please quote your order date and tell us what is being returned. See also our shipping page.